Report unauthorized purchases

You may be eligible for a refund from Google for purchases that you believe are fraudulent.
If you see charges on your payment method that don't appear on a Google account you own or control, we recommend you contact your payment method’s fraud department immediately instead of using this form.
Please use this form if you need to dispute charges that:
  • You don't recognize in your Google Account AND that
  • Weren't made by someone you know
Filing a claim may cause the Google Account used to make this purchase to lose the ability to pay, either temporarily or permanently.
Learn more about steps to take if you think your account might have been compromised.

What payment method did you find the charge on?

If you have issues on multiple payment methods, submit a separate form for each payment method.
Credit or debit card
Bank account
Mobile carrier

Tell us about the purchase

Tell us about the purchase

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