Report unauthorized purchases

You may be eligible for a refund from Google for purchases that you believe are fraudulent.
Use this form to report unrecognized charges that:
  • You don't recognize in your Google Account or
  • Start with "GOOGLE *" in your billing or bank statement, and
  • Weren't made by someone you know
Filing a claim may cause the Google Account used to make this purchase to lose the ability to pay, either temporarily or permanently.

What payment method did you find the charge on?

If you have issues on multiple payment methods, submit a separate form for each payment method.
Credit or debit card
Bank account
Mobile carrier

Tell us about the purchase

Tell us about the purchase

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