Report unauthorized purchases

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Google refunds purchases that are fraudulent according to our policies.
Warning - Before you fill out this form:
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Use this form to report unrecognized charges:
  • Items that you don't recognize in your Google Account
  • That start with "GOOGLE *" in your billing or bank statement
Already filed a claim? Check your claim status

What payment method did you find the charge on?

If you have issues on multiple payment methods, submit a separate form for each payment method.
Credit or debit card
Bank account
Mobile carrier

For PayPal, use this form to report unrecognized charges.

Tell us about the purchase

Tell us about the purchase

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