These Seller Terms of Service (the "Agreement") are a legal agreement between Google Payment Singapore Pte. Ltd. ("GPSG") and you ("Seller"). GPSG is a subsidiary of Google LLC ("Google"). You should review this entire Agreement before you decide whether to accept this Agreement and continue with the registration process.
BY CLICKING "I AGREE TO THE TERMS OF SERVICE" BELOW AND CLICKING ON THE "COMPLETE SIGN UP" BUTTON YOU AGREE TO BE BOUND BY THIS AGREEMENT.
SECTION 1. DEFINED TERMS
1.1 "Beta Features"means those features of the Service which are identified by GPSG as beta or unsupported in GPSG's then current technical documentation, including without limitation the Integration Guidelines for the version of the Service that Seller has implemented.
1.2 "Brand Features"means the trade names, trademarks, service marks, logos, domain names, and other distinctive brand features of each party.
1.3 "Buyer"means a person or entity that registers to use the Service to make payments using a Payment Account.
1.4 "Carrier"means a mobile telephone operator approved by GPSG that offers a Carrier Billing Account to Buyers.
1.5 "Carrier Billing"means the payment process whereby GPSG, on behalf of Seller, will submit a Payment Transaction to the Carrier for billing to the Buyer's Carrier Billing Account.
1.6 "Carrier Billing Account"means the monthly or other periodic billing account provided by a Carrier registered by a Buyer with the Service to fund certain Payment Transactions.
1.7 "Disputes"means any disagreements, litigation, or other disputes between Seller and a Buyer or between Seller and a third party arising from the use of the Service, but excluding Service Disputes.
1.8 "Google Website"means the website pages of any website owned or operated by Google or its affiliates.
1.9 "Intellectual Property Rights"means any and all rights existing from time to time under patent law, copyright law, semiconductor chip protection law, moral rights law, trade secret law, trademark law, unfair competition law, publicity rights law, privacy rights law, and any and all other proprietary rights, as well as, any and all applications, renewals, extensions, restorations and re-instatements thereof, now or hereafter in force and effect worldwide.
1.10 "Payment Account"means the credit card account, debit card account, Carrier Billing Account, or other payment instrument that is registered by a Buyer with the Service and accepted by GPSG to facilitate the processing of Payment Transactions.
1.11 "Payment Transaction"means the processing of a payment through the Service that results in the debiting or charging of the Purchase Amount to a Buyer's Payment Account and the issuance of funds to Seller's Settlement Account.
1.12 "Policies"means the various policies, guidelines, and other terms and conditions that are referenced in this Agreement but are not expressly set forth in this Agreement. The Policies may be updated from time to time. The Policies include, without limitation, the following:
1.13 "Products"mean any digital or physical merchandise, goods, or services offered by Seller that a Buyer may pay for using the Service.
1.14 "Purchase Amount"means the monetary amount of a Payment Transaction, which includes any taxes, shipping charges, handling charges, or other fees that are charged to the Buyer as part of the Payment Transaction.
1.15 "Seller Website"means the website pages of Seller.
1.16 "Service"means the service, described in this Agreement, that facilitates the processing of Payment Transactions on behalf of Seller to complete a payment for a purchase between Seller and Buyer.
1.17 "Service Disputes"mean any disagreements, litigation, or other disputes between GPSG and Buyers arising solely from an error in the functioning of the Service.
1.18 "Settlement Account"means the deposit account of Seller maintained at a financial institution located in Sellers country of registration that is designated by Seller and approved by GPSG for receipt of funds from the processing of Payment Transactions through wire transfer or other form of electronic funds transfer (collectively EFT).
SECTION 2. SERVICE FEATURES AND DESCRIPTION
2.1 Service Description.Seller acknowledges and agrees that: (i) Seller's sales of Products are transactions between Seller and the Buyer and not with GPSG or any of GPSG's affiliates; (ii) GPSG is a third-party service provider facilitating Payment Transactions for Seller and is not a party to any Payment Transaction; (iii) GPSG is not a Buyer or a seller in connection with any Payment Transaction; (iv) GPSG will not be responsible for and does not control any aspect of the Products or the description of the Products; and (v) GPSG will not be responsible for and does not control if a Buyer will complete the purchase of or payment for Products. When a Buyer seeks to make a purchase with a Payment Account, the Service will process the Payment Transaction on behalf of Seller either (a) through the appropriate payment processing network, including without limitation credit card or debit card networks or (b) to the Carrier for payment and collection through Carrier Billing as described below.
2.2 Permissible Payment Transactions.Seller may only use the Service to process a Payment Transaction for a Product that is purchased by a Buyer through a legitimate, bona fide sale of the Product. A Payment Transaction may not be submitted for capture through the Service until Seller has satisfied the requirements for charging and shipping as described in the Program Policies. The Service may not be used to process a Payment Transaction for Seller, or otherwise transfer money between a Buyer and Seller, that does not directly result from a Buyer's purchase of a Product. Seller may not use the Service to provide cash advances to Buyers or to facilitate the purchase by Buyers of cash equivalents (e.g., travelers checks, prepaid cards, money orders); provided however, that Seller may use the Service to facilitate the purchase by Buyers of a gift certificate or stored value card as permitted by the Policies. GPSG may establish general practices and limits concerning use of the Service, including without limitation individual or aggregate transaction limits on the dollar amount or number of Payment Transactions during one or more specified time periods. Seller may not use the Service to process Payment Transactions in connection with an illegal transaction or the sale or exchange of any illegal or prohibited goods or services, including without limitation prohibited Products as set forth in the Content Policies.
2.3 Limitations on the Use of Service.Seller must comply with the Policies and any other limits concerning use of the Service as updated from time to time, including without limitation:
(i) the Integration Guidelines;
(ii) the Button and Acceptance Logo Guidelines and the Google Brand Feature Guidelines;
(iii) requirements for data security;
(iv) operating rules and/or policies of the card associations or networks that are used to process the Payment Transactions attached hereto as Exhibit A (as may be updated from time to time); or
(v) Carrier requirements applicable to Carrier Billing.
Seller's Payment Transactions may be protected pursuant to the chargeback resolution policies ("Chargeback Resolution Policy") and payment guarantee policy ("Payment Guarantee Policy") as each are described in the Program Policies.
GPSG has the right:
(a) to change, suspend or discontinue the Service, in whole or in part, as necessary to perform maintenance or updates to the Service and
(b) to impose limits on certain features or restrict access to parts or all of the Service without notice and without liability.
GPSG may decline to process any Payment Transaction in connection with, among other reasons, fraud prevention activities, applicable law, or GPSG policies.
2.4 Prohibited Actions.Unless expressly permitted in writing by GPSG, Seller may not: (a) establish a minimum or maximum Purchase Amount as a condition for Buyer's use of the Service to pay for a Product; (b) require Buyer to provide Seller with the account numbers of any credit card, debit card, Carrier Billing Account or other payment instrument; (c) add any Service use surcharge to a Payment Transaction; (d) separately process as a Payment Transaction the amount of any tax applicable to a purchase of a Product; (e) submit to the Service a Payment Transaction that was previously returned as a chargeback; or (f) permit the use of the Service for payment of any debt owed to Seller by Buyer.
2.5 Payment Transaction Authorization.Seller acknowledges that the receipt of an authorization for a Payment Transaction indicates only that, as of the date of the authorization, the underlying Payment Account has sufficient credit with the card issuer or Carrier for the amount of the Purchase Amount. Seller acknowledges that the authorization is not a confirmation of the Buyer's identity; nor is an authorization a guarantee by GPSG that the transaction will not be subject to a chargeback or other reversal.
2.6 Additional Carrier Billing Terms.When a Buyer makes a Payment Transaction using Carrier Billing, GPSG, as processor for the Seller, will submit charges to the Carrier for payment and processing through the Buyers Carrier Billing Account. A reversal, refund, or adjustment of that Payment Transaction also may be submitted by GPSG, as processor for the Seller, to the Carrier for processing through the Buyers Carrier Billing Account. GPSG is not obligated to Seller or any other person to make settlement for Buyers Payment Transaction (or reversals, refunds or adjustments thereof) in the event that the Carrier is unable or unwilling for any reason to collect the funds from the Carrier Billing Account or otherwise from the Buyer (for payment of a Payment Transaction) or to credit the Carrier Billing Account or otherwise credit the Buyer (for a reversal, refund or adjustment of a Payment Transaction). In the event GPSG provides any settlement funds to the Seller pending payment from the Carrier, GPSG reserves the right to chargeback or reclaim the funds from the Seller in the event the Carrier does not complete the Payment Transaction processing to the Buyers Carrier Billing Account or otherwise does not obtain payment from the Buyer. GPSG may limit the types of Sellers that may use Carrier Billing and the types of products that may be purchased with Carrier Billing.
2.7 Beta Features.From time to time, GPSG may make Beta Features available to Seller as part of the Service, which are provided "as is." Seller's use of Beta Features is solely at Seller's own risk. GPSG reserves the right, in its sole discretion, to include or cease providing Beta Features as part of the Service at any time.
SECTION 3. SERVICE IMPLEMENTATION
3.1 Implementation of Service.Seller agrees not to use the Service through websites other than the Seller Websites. GPSG at all times reserves approval authority as to the implementation of the Service on each Seller Website, and GPSG may upon notice suspend Seller's use of the Service until Seller corrects implementation issues as reasonably specified by GPSG.
3.2 Implementation Setup.Seller agrees to provide current, complete and accurate registration information for the Service and to maintain and promptly update the information. Seller will set up and maintain a Settlement Account that is capable of receiving funds through electronic funds transfer. Seller authorizes GPSG to confirm that the Settlement Account is in good standing with the financial institution, including by submitting a request for a payment authorization and/or a low monetary credit to the Settlement Account. Seller authorizes GPSG to reconfirm the Settlement Account any time the account information is changed. Seller also authorizes GPSG to obtain from time to time a credit report and to otherwise make credit or other background inquiries on Seller as GPSG deems appropriate to assess Seller's eligibility for continued use of the Service. GPSG may require Seller to provide additional information from time to time as a condition of Seller's continued use of the Service in connection with a credit or other background inquiry.
3.3 Implementation Updates.Seller will provide GPSG with sixty (60) days advance notice of any change to a Seller Website or the code or technology used to implement the Service on a Seller Website that could reasonably be expected to adversely affect Seller's implementation of the Service; provided that giving notice will not relieve Seller of its obligations under this Agreement. If GPSG updates the technical or implementation specifications for the Service, Seller will implement the updates as soon as reasonably practical, but no later than ninety (90) days of receiving notice of the updates. If GPSG updates its look and feel or branding specifications, Seller will implement the updates as soon as reasonably practical, but no later than thirty (30) days of receiving notice of the updates.
3.4 Support.Prior to making any support request to GPSG, Seller will first use reasonable efforts to resolve the problem on its own without any escalation to GPSG. Thereafter, Seller may submit a written request for technical support via the methods specified by GPSG. Any support that Seller provides to Buyers will be at Seller's own expense. Seller agrees that any telephone communications between Seller and GPSG related to the support or operation of the Service may be recorded by GPSG for quality assurance and training purposes.
SECTION 4. ADDITIONAL SERVICE TERMS
4.1 GPSG Not A Banking Institution.Seller hereby acknowledges and agrees that (i) GPSG offers the Service to facilitate the processing of Payment Transactions in connection with Product purchases by Buyers, (ii) GPSG processes Payment Transactions on behalf of Seller, (iii) GPSG is not a bank or other chartered depository institution and (iv) funds held by GPSG or its service providers (including any bank service providers) in connection with the processing of Payment Transactions are not deposit obligations of Seller and are not insured for the benefit of Seller by the Federal Deposit Insurance Corporation or any other governmental agency.
4.2 Unclaimed Property.Seller acknowledges and agrees that if (i) GPSG is holding funds that are due to Seller arising from a Payment Transaction processed through the Service or otherwise, (ii) GPSG is unable to contact Seller and (iii) GPSG has no record of Seller's use of the Service for several years, then GPSG may be required under applicable law to report the balance of such funds as unclaimed property. In the event of the foregoing, GPSG will try to locate Seller at the Seller's mailing address shown in GPSG's records and, if GPSG is unable to locate Seller, Seller acknowledges and agrees that GPSG may be required to deliver any such funds to the applicable state as unclaimed property; provided, however that GPSG may deduct a dormancy fee and other administrative charges from such unclaimed funds, as permitted by applicable law.
4.3 No Endorsement.Seller acknowledges that GPSG does not endorse the Seller Website, any of the information or other content appearing on the Seller Website or provided by Seller to GPSG ("Seller Content"), or any of the Products. Seller agrees not to state or imply any endorsement by GPSG or Google on the Seller Website or otherwise. To the extent that Seller Content appears within the Service or on Google Websites, GPSG reserves the right to modify or remove the Seller Content at its sole discretion.
4.4 Buyer Identity.GPSG has no responsibility to Seller to investigate the background or confirm the identity of Buyers, except to the extent required by applicable law. GPSG may offer a feedback or other ranking system to assist Seller in evaluating Buyers or to assist Buyers in evaluating Seller. Seller acknowledges that any feedback or ranking system represents solely the opinion of third parties, and is not an opinion, representation, or warranty by GPSG.
4.5 Disputes.Except as expressly provided for in the Chargeback Resolution Policy, Seller is solely responsible for Disputes and GPSG is not a party to and will not be responsible for any Disputes. With respect to Disputes, Seller is subject to the Chargeback Resolution Policy and other dispute procedures as provided by GPSG from time to time. GPSG may provide tools to facilitate communication between Seller and a Buyer to resolve Disputes. If Seller and a Buyer are unable to resolve a Dispute, GPSG may mediate the Dispute upon either party's request and may propose a non-binding solution at GPSG's sole discretion. GPSG is solely responsible for Service Disputes and Seller is not a party to and will not be responsible for any Service Disputes; provided, that Seller agrees to provide reasonable assistance to GPSG in resolving Service Disputes.
4.6 Retrieval Requests.Seller must store original documentation of each transaction for at least six (6) months from the date of the respective transaction, and retain copies of all such data for at least eighteen (18) months from the date of the respective transaction.
SECTION 5. BRAND FEATURES
5.1 GPSG Brand Features.Subject to this Agreement and after Seller has implemented the Service, GPSG grants Seller a limited, nonexclusive and nonsublicensable license to display GPSG Brand Features to promote the availability of the Service on the Seller Websites. Seller may use buttons and acceptance logos in accordance with the Button and Acceptance Logo Guidelines without prior approval from GPSG. Other uses of GPSG Brand Features require prior approval from GPSG in accordance with the Google Brand Feature Guidelines. GPSG may revoke the permission granted in this paragraph to use GPSG Brand Features by providing notice to Seller and a reasonable period of time to cease usage. Seller agrees to adhere to the Google Brand Feature Guidelines.
5.2 Seller Brand Features.Subject to this Agreement, Seller grants GPSG and its affiliates a limited, nonexclusive and nonsublicensable license to display Seller Brand Features in connection with (i) operating the Service and (ii) promotions, presentations, marketing materials, verbal communications, and lists of sellers (e.g. a seller directory posted on a Google Website) that identify Seller as a seller that has implemented the Service.
5.3 Brand Feature Rights.Each party retains all right, title and interest, including without limitation all Intellectual Property Rights, relating to its Brand Features. Except as expressly provided in this Agreement, neither party acquires any right, title or interest in any Brand Features of the other party, and any rights not expressly granted are deemed withheld. All use by GPSG of Seller Brand Features (including any associated goodwill) will inure to the benefit of Seller, and all use by Seller of GPSG Brand Features (including any associated goodwill) will inure to the benefit of GPSG. While this Agreement remains in effect and upon request, each party agrees to furnish the other party with samples of the usage of the other party's Brand Features as contemplated by this Section 5 to enable the other party to monitor and ensure that the usage is consistent with the other party's quality control requirements. While this Agreement remains in effect, Seller agrees not to challenge or assist others to challenge the GPSG Brand Features (except to protect Seller's rights to its own Brand Features) and not to register any Brand Features or domain names that are confusingly similar to those of GPSG.
SECTION 6. SERVICE FEES AND PAYMENT TERMS
6.1 Service Fees.Subject to Section 12, the transaction processing and other fees for the Service will be as set forth on the Fee Schedule (the "Service Fees"). GPSG reserves the right to earn interest and/or other compensation from its service provider banks or others arising from the processing of Payment Transactions that have not settled to Seller.
6.2 Payment Terms.Seller will conduct transactions on the Service, and the Service will make payments to the Sellers Settlement Account, in the local currency of the Seller's registration country. GPSG will hold amounts due and payable to Seller (subject to adjustments as described in Section 6.3) separate from GPSG's general corporate funds and will not use the amounts for GPSG's corporate operating expenses. Subject to Section 12, unless otherwise mutually agreed upon by the parties, GPSG will use commercially reasonable efforts to electronically transfer funds to Seller's Settlement Account before the end of the second business day (excluding bank holidays) after the day that Payment Transactions are submitted for capture by Seller. Notwithstanding the foregoing, GPSG will not be obligated to settle funds to Seller (i) for any Payment Transaction for which GPSG has not received full settlement in final available funds if Seller does not capture funds during an authorization hold period indicated in the Program Policies or (ii) if Seller's earned balance at the time of disbursement or transfer is less than one dollar.
6.3 Payment Adjustments.Seller acknowledges that Buyers may retain a chargeback right pursuant to card association and network rules and/or their agreement with the holder of the Payment Account (including a Carrier), and GPSG will have the right (but not the obligation) to pass chargebacks to Seller if the particular transactions are not covered by the Payment Guarantee Policy. As to particular Payment Transactions, GPSG may withhold payments or reverse previous payments if (i) a Buyer makes a claim to GPSG for a refund or other reversal or (ii) GPSG believes that the Payment Transactions are invalid, involve misconduct or fraud (such as fraudulent use of a payment instrument), or otherwise violate applicable law, this Agreement, or the Policies. Seller agrees to cooperate with GPSG and to provide any information that may be reasonably requested by GPSG in its investigation of any of the foregoing circumstances. GPSG may offset any payment obligation that GPSG may have to Seller under this Agreement against (i) Service Fees owed by Seller, (ii) amounts overpaid to Seller due to a later reversal, refund, chargeback or other adjustment to prior Payment Transactions, and (iii) any other amounts owed by Seller to GPSG under this Agreement or any other agreement. In the event that Seller incurs a negative balance (i.e. due to negative adjustments exceeding the settlement proceeds for a particular period), GPSG may debit the Settlement Account for the amount of the negative balance. Furthermore, GPSG may choose to invoice Seller for any amounts owed by Seller under this Agreement which will be immediately due and payable.
6.4 Reserve.GPSG reserves the right to withhold a portion of the proceeds that are payable to Seller with respect to the processing of Payment Transactions (a "Reserve") to help ensure that sufficient funds are available to GPSG in the event of chargebacks, reversals and other liabilities related to Seller's use of the Service. Circumstances where GPSG may impose a Reserve include, but are not limited to: (a) adverse changes in Seller's financial condition or its payment record with creditors; (b) excessive rate of chargebacks, reversals, or Buyer support issues; or (c) significant changes in the nature of Seller's business or product lines. GPSG is not responsible for any losses sustained by Seller as a result of the imposition of a Reserve.
6.5 Refunds and Adjustments.Seller must maintain a fair policy with regard to the return/cancellation of merchandise or services and adjustment of Payment Transactions. Seller will disclose its return/cancellation policy on the Seller Website. If Seller allows returns, cancellations or price adjustments in connection with a Payment Transaction, Seller will initiate a credit to the Buyer using the refund function of the Service within three (3) days of receiving the Buyer's request. Refunds cannot exceed the total amount of the Payment Transaction, except by the exact amount required to reimburse Buyers for postage that Buyer paid to return merchandise. Seller agrees not to accept cash or any other consideration from a Buyer in exchange for issuing a refund to a Buyer. Seller agrees not to give cash refunds to a Buyer in connection with a Product paid for with the Service unless required by law. If Seller provides a refund through a means other than through the Service, Seller remains responsible if the Payment Transaction results in a chargeback through the Service. Seller acknowledges that even if Seller's return/cancellation policy prohibits returns or cancellations, Seller may still receive chargebacks relating to the transactions. GPSG may reject or delay a refund request from Seller through the Service if GPSG is unable to obtain sufficient funds from Seller to fund the refund.
6.6 Taxes and Other Charges.Seller will pay any applicable taxes, including sales, use, personal property, value-added, excise, customs fees, import duties or stamp duties or other taxes and duties imposed by governmental entities of whatever kind and imposed with respect to the transactions under this Agreement, including penalties and interest, but specifically excluding taxes based upon GPSG's net income. For purposes of clarification, GPSG is not responsible for, and is not the entity collecting sales or income or other taxes with respect to Payment Transactions. When GPSG has the legal obligation to collect any applicable taxes, the appropriate amount will be invoiced to and paid by Seller net thirty (30) days from the date of invoice or other notification. Seller will promptly provide GPSG with documentation as may be required by the applicable governmental entity in order for GPSG to process payments hereunder (including, without limitation, a valid certificate of Seller's exemption from obligation to pay taxes as authorized by the appropriate governmental entity), and GPSG may withhold any payments required to be made hereunder until Seller has provided the documentation. Seller acknowledges that, unless Seller provides to GPSG the required information, including a completed IRS Form W-8BEN, showing that Seller is exempt, beginning in 2011 GPSG may report to the Internal Revenue Service the gross annual sales made by Seller through GPSG in any calendar year where Seller both (i) receives aggregate payments exceeding $20,000, and (ii) has more than 200 transactions. Seller will promptly provide GPSG with original or certified copies of all tax payments or other sufficient evidence of tax payments at the time the payments are made by Seller pursuant to the Agreement.
SECTION 7. CONFIDENTIALITY AND PROPRIETARY RIGHTS
7.2 Username, Password, and Merchant Key.Seller will be responsible for maintaining the confidentiality of its Service username/password and merchant key (as described in the Integration Guidelines). Seller is responsible for all Service activity by persons that use the username/password and merchant key, including any consequences of the use or misuse of the username/password and merchant key. Seller agrees to notify GPSG immediately of any unauthorized use of its username/password or merchant key or any other breach of security regarding the Service of which Seller has knowledge. Seller agrees that all officers, employees, agents, representatives and others having access to the Service username/password and merchant key will be vested by Seller with the authority to use the Service and legally bind Seller.
7.3 Proprietary Rights.GPSG and its licensors retain all right, title and interest, including without limitation all Intellectual Property Rights relating to the Service (and any derivative works or enhancements thereof), including but not limited to, all software, technology, information, content, materials, guidelines, and documentation. Seller does not acquire any right, title, or interest therein, except for the limited use rights expressly set forth in the Agreement. Any rights not expressly granted in this Agreement are deemed withheld. Seller agrees not modify, adapt, translate, prepare derivative works from, decompile, reverse engineer, disassemble or otherwise attempt to derive source code from the Service.
7.4Seller must exercise reasonable care to prevent disclosure of any transactional information, other than to Seller's agents and contractors for the purpose of assisting Seller to perform its obligations under this Agreement, or as specifically required by law.
SECTION 8. WARRANTIES; DISCLAIMER OF WARRANTIES
8.1 Representations and Warranties.Seller represents and warrants that (a) if an individual, Seller is at least 18 years old, (b) if a business entity, Seller is duly authorized to do business in the Sellers country of registration, (c) Seller is capable of and has full power and authority to enter into the Agreement and this Agreement will constitute the valid and binding obligations of Seller, (d) Seller is a resident of the Sellers country of registration, (e) Seller owns and controls the Seller Websites and otherwise has and will maintain all rights, authorizations and licenses that are required to permit Seller to use the Service on the Seller Websites; (f) Seller's execution of this Agreement and use of the Service does not violate any other agreement to which Seller or its affiliates are subject; (g) Seller will comply with all applicable laws, regulations and ordinances in connection with Seller's use of the Service; and (h) to Seller's knowledge, the evidence and/or electronic record of a Payment Transaction representing payment by use of a Payment Account or of a refund/credit to a Buyer, is free from any material alteration not authorized by Buyer.
8.2 DISCLAIMER OF WARRANTIES.THE SERVICE (INCLUDING ALL CONTENT, SOFTWARE, DATA TRANSMISSION, FUNCTIONS, MATERIALS AND INFORMATION PROVIDED IN CONNECTION WITH OR ACCESSIBLE THROUGH THE SERVICE) IS PROVIDED "AS IS" AND WITHOUT WARRANTY. GPSG AND ITS AFFILIATES AND AGENTS DISCLAIM ALL WARRANTIES (WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE), INCLUDING WITHOUT LIMITATION WARRANTIES OF NONINFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. GPSG does not warrant that the OPERATION OF the Service will be uninterrupted or error free. GPSG WILL not be responsible for any service interruptions, including, but not limited to, power outages, system failures or other interruptions that may affect the receipt, processing, acceptance, completion or settlement of Payment Transactions or the Service.
SECTION 9. LIMITATION OF LIABILITY AND INDEMNIFICATION
9.1 LIMITATION OF LIABILITY.GPSG (INCLUDING ITS AFFILIATES AND AGENTS) WILL NOT BE LIABLE TO SELLER FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOST PROFITS, LOST REVENUE, LOSS OF GOODWILL, OR PROCUREMENT OF SUBSTITUTE SERVICES, HOWEVER CAUSED AND REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION, EVEN IF GPSG HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGE OR LOSS. IN NO EVENT WILL GPSG'S LIABILITY ARISING OUT OF THIS AGREEMENT AND THE SERVICE (WHEN AGGREGATED WITH GPSG'S LIABILITY FOR ALL OTHER CLAIMS ARISING OUT OF THIS AGREEMENT AND THE SERVICE) EXCEED THE NET FEES THAT GPSG HAS RECEIVED AND RETAINED UNDER THIS AGREEMENT DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH THE CLAIM ARISES. THE FOREGOING LIMITATIONS WILL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. Each party acknowledges that the other party has entered into this Agreement relying on the limitations of liability stated in this paragraph and that these limitations are an essential basis of the bargain between the parties.
9.2 Seller Indemnification.Seller will indemnify, defend and hold the GPSG Indemnified Parties harmless from and against any and all third party claims, liability, loss, and expense (including damage awards, settlement amounts, and reasonable legal fees) brought against any of the GPSG Indemnified Parties, arising out of or related to (i) the Seller Websites, (ii) Seller Brand Features; (iii) Seller's use of the Service; and/or (iv) any breach of or non-compliance with this Agreement or the Policies by Seller. "GPSG Indemnified Parties" include (i) GPSG, Google, and their subsidiaries and affiliates and (ii) officers, directors, agents, employees, information providers, licensors, licensees, consultants, contractors and other applicable third parties of GPSG, Google, and their subsidiaries and affiliates. GPSG may join in defense with counsel of its choice at its own expense
SECTION 10. TERMINATION
10.1 By Seller.Seller may terminate this Agreement or Seller's use of the Service at any time upon providing prior written notice to GPSG or as otherwise permitted by GPSG.
10.2 By GPSG.GPSG may terminate, limit or suspend this Agreement or Seller's use of the Service at any time for any reason and without liability to Seller, including without limitation (i) inactivity, (ii) violation of this Agreement or the Policies, or (iii) if Seller's use of the Service, in GPSG's reasonable discretion, creates a risk of financial harm or loss of goodwill to GPSG or any of the payment card systems used for processing Payment Transactions.
10.3 Effect of Termination.Sections 1, 4, 5.3, 6.3, 6.5, 6.6, 7.1, 7.3, 8, 9, 10.3, and 11 will survive any termination or expiration of this Agreement. Notwithstanding the payment terms described in Section 6.2 (Payment Terms), upon the expiration or termination of this Agreement or other cessation of Seller's use of the Service, GPSG may withhold funds to cover GPSG's expectation of potential chargeback exposure for up to one hundred eighty (180) days. Seller will remain liable for chargebacks and any other obligations incurred by Seller after the expiration or termination of this Agreement. Following the expiration or termination of this Agreement, GPSG may disable Seller's access to the Service.
SECTION 11. GENERAL
11.1 Notice to GPSG.Except as otherwise specified in the Agreement, all notices given under this Agreement by Seller to GPSG will be in English and in writing to Google Payment Singapore Pte. Ltd, 8 Marina Boulevard, #05-02 Marina Bay Financial Centre, Singapore 018981, with a copy to Attn: Legal Department at the same address. Notice to GPSG will be deemed given upon receipt when delivered personally, upon written verification of receipt from overnight courier, or upon verification of receipt of registered or certified mail.
11.2 Notice to Seller.GPSG may communicate with Seller regarding the Service by means of electronic communications, including (i) sending electronic mail to the email address Seller provided to GPSG during registration or (ii) posting of notices or communications within the Service console or on a Google Website. GPSG and Seller agree that GPSG may communicate by means of electronic communications the following types and categories of communications and records: this Agreement (and revisions or amendments), notices or disclosures regarding the Service, payment authorizations, and any other matter relating to Seller's use of the Service. Seller is responsible for providing its own hardware, software and electronic access to the Internet in order to use the Service and access the electronic communications. Seller should maintain copies of electronic communications by printing a paper copy or saving an electronic copy on Seller's computer. Electronic communications will be deemed received by Seller when GPSG sends the electronic communication to the email address of Seller provided at the time of registration or as revised by Seller thereafter in accordance with this Agreement or when GPSG posts the electronic communication within the Service console or on a Google Website. For those categories of communications or records that GPSG is otherwise required under applicable law to provide in a written paper form to Seller, GPSG and Seller agree that GPSG may provide the communications or records to Seller by means of electronic communications. The following additional terms will apply to electronic communications: (a) Seller may contact GPSG here to request another electronic copy of the electronic communication without a fee; (b) Seller may request a paper copy of an electronic communication, and GPSG reserves the right to charge Seller a fee to provide a paper copy; (c) Seller may contact GPSG through the Service contact page to update Seller's registration information (such as email address) used for electronic communications or to withdraw consent to receive electronic communications; and (d) GPSG reserves the right to terminate Seller's use of the Service if Seller declines or withdraws consent to receive electronic communications from GPSG.
11.3 Governing Law; Venue.The laws of California, excluding California's choice of law rules, will govern this Agreement. The exclusive venue for any dispute related to this Agreement will be the state or federal courts located in Santa Clara County, California, and each party consents to personal jurisdiction in these courts. The parties specifically exclude from application to this Agreement the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act.
11.4 Entire Agreement; Modification.This Agreement constitutes the entire agreement between the parties with respect to the subject matter. This Agreement supersedes any other prior or collateral agreements, whether oral or written, with respect to the subject matter. The Agreement will be binding on and inure to the benefit of each of the parties and their permitted successors and assigns. GPSG will have the right, at its sole and absolute discretion, to change, modify, or amend any portion of this Agreement at any time by posting notification on a Google Website or otherwise communicating the notification to Seller. The changes will become effective, and will be deemed accepted by Seller, after the initial posting by GPSG or the sending by GPSG of notification to Seller and will apply on a going-forward basis with respect to Payment Transactions initiated after the posting or sending date. In the event that Seller does not agree with the modification, Seller must terminate its use of the Service, which will be Seller's sole and exclusive remedy.
11.5 Assignment.Seller may not assign (including by way of merger, sale of stock, or sale of assets) this Agreement or any rights or obligations under this Agreement without the prior written consent of GPSG. Any attempt by Seller to make an assignment or transfer in violation of this paragraph will be void and without effect. GPSG may assign this Agreement or any rights or obligations under this Agreement to Google or subsidiary of Google.
11.6 Force Majeure.Neither party will be liable for failing or delaying performance of its obligations (except for the payment of money) resulting from any condition beyond its reasonable control, including but not limited to, governmental action, acts of terrorism, earthquake, fire, flood or other acts of God, labor conditions, power failures, and Internet disturbances.
11.7 Other Provisions.The failure of GPSG to exercise or enforce any right or provision of the Agreement will not constitute a waiver of the right or provision. Headings are for reference purposes only and will not be used for interpretation of this Agreement. Unless otherwise expressly stated, all amounts stated in this Agreement are denominated in United States dollars. The Policies and URLs referenced in this Agreement are incorporated by reference and may be updated by GPSG from time to time. The parties are and will remain independent contractors and nothing in this Agreement will be deemed to create any agency, partnership, or joint venture relationship between the parties. Neither party will be deemed to be an employee or legal representative of the other nor will either party have any right or authority to create any obligation on behalf of the other party. If any provision of this Agreement is adjudged by any court of competent jurisdiction to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and remain enforceable between the parties. This Agreement is not intended and will not be construed to create any rights or remedies in any parties other than Seller and GPSG and no other person may assert any rights as a third party beneficiary; provided, that Google will be a third party beneficiary; provided, further that the GPSG Indemnified Parties will be a third party beneficiary of the Seller indemnity in Section 9.
SECTION 12. SPECIAL TERMS FOR GOOGLE PLAY AND OTHER GOOGLE MARKETPLACES
This Section 12 only applies to Sellers that use the Service on Google Play or one or more other Google marketplaces (each a "Google Marketplace").
12.1 Google Play and other Google Marketplaces.Notwithstanding the first sentence of Section 3.1, Seller may use the Service to process transactions on a Google Marketplace. To use the Service on a Google Marketplace, a Seller must separately agree to the terms of service applicable to such Google Marketplace (the "Google Marketplace TOS") and have the Seller's Service account linked to the Seller's account for that Google Marketplace. In the event of any conflict between this Agreement and the applicable Google Marketplace TOS, the terms of the applicable Google Marketplace TOS will control.
12.2 Service Fees; Payment Guarantee Policy.GPSG will not charge Seller the Service Fees described in Section 6.1 for transactions conducted through a Google Marketplace, and Seller will instead pay the fees specified in the applicable Google Marketplace TOS. Any fee discounts or fee waivers that are being offered by GPSG for the Service do not apply to the fees specified in the applicable Google Marketplace TOS. The Payment Guarantee Policy does not apply to transactions conducted through a Google Marketplace.
12.3 Payment Terms; Monthly Payment Schedule.Notwithstanding the payment schedule described in Section 6.2, if the Sellers Service account is linked to any Google Marketplace pursuant to this Section 12, GPSG will use commercially reasonable efforts to electronically transfer funds for Payment Transactions submitted for capture by Seller within a calendar month to Seller's Settlement Account before close of business on the 15th day of the following calendar month. The monthly payment schedule described in the foregoing sentence will apply to all of Sellers Payment Transactions , whether or not they are conducted through a Google Marketplace. At GPSGs option, and with no prior notice to Seller, funds may be transferred to Sellers Settlement Account more frequently than monthly.
12.4.Seller agrees to pay all fees, including any applicable currency conversion fees, associated with the conversion of funds and the processing of the EFT to the Settlement Account. Seller acknowledges and agrees that Seller bears all risk of loss arising from any changes in the currency exchange rates between the time Payment Transactions are processed and the time that settlement funds are sent by EFT to the Settlement Account. Banks that process the EFT to the Settlement Account also may impose fees and charges related to processing of the EFT and related currency conversion, and the Seller is solely responsible for all such fees and charges.
12.5 Buyer Currency.A Google Marketplace may permit Seller to list purchase prices for Seller's Products, and a Buyer to purchase Seller's Products, in a currency different from that of the Seller's Settlement Account ("Buyer Currency Purchase Transaction"). For any Buyer Currency Purchase Transaction, Seller will be paid by GPSG in the currency of Seller's Settlement Account, based on an exchange rate that will be applied to the purchase amount (denominated in Buyer Currency) at the time the Payment Transaction is submitted to GPSG for processing by Seller. The exchange rate will be determined by a financial institution utilized by GPSG to calculate exchange rates, and may be adjusted based on market conditions without notice to Seller. If a Buyer Currency Purchase Transaction is subsequently subject to refund, reversal, chargeback or other adjustment, GPSG will apply the same exchange rate and currency that applied to the original Buyer Currency Purchase Transaction in calculating the obligation of the Seller for the refund, reversal, chargeback or other adjustment. GPSG reserves the right to impose fees on this currency conversion.
Three Party Agreement between Seller, GPSG, and Paymentech, L.P.
This Exhibit A applies to Seller if Seller uses the Service to engage in aggregate payment card transaction amounts of five thousand dollars ($5,000) or more in gross merchandise volume (GMV) for three consecutive months. This Exhibit contains terms required by the groups of Card issuer banks or debit networks that facilitate the use of payment cards ("Associations"). These terms form a three-party agreement between Seller, GPSG, and Paymentech, L.P. ("Paymentech"), the service provider with which GPSG has entered into a separate agreement to assist GPSG in processing Seller's Payment Transactions involving payment cards.
Seller agrees to comply with all Association Rules, as may be applicable and in effect from time to time. Seller understands that GPSG or Paymentech may be required to modify this Exhibit A in order to comply with requirements imposed by the Association Rules.
Association Rules are the bylaws, rules, and regulations, as they exist from time to time, of the Associations.
Card is both the plastic card or other evidence of the account and the account number, issued by a Card issuer or a debit network to the Cardholder, either of which are accepted for the purpose of paying Seller, and which will be processed under this Seller Payment Terms of Service.
Cardholder is the person to whom the Card is issued and who is entitled to use the Card.
Retrieval Request is a request for information by a Cardholder or Card issuer relating to a claim or complaint concerning a Card sale Seller has made.
Sales Data is the evidence and/or electronic record of a Payment Transaction representing payment by use of a Card or of a refund/credit to a Cardholder.
Seller Acceptance of Cards
Seller agrees to comply with all Association Rules, as may be applicable and in effect from time to time. Seller understands that GPSG or Paymentech may be required to modify this Exhibit A in order to comply with requirements imposed by the Association Rules.
The Association Rules require that each Sales Data Seller tenders to GPSG for processing comply with the following conditions: (1) The Sales Data represents payment or refund of payment, for the bona fide sale or lease of the goods, services or both, which Seller has provided in the ordinary course of its business; (2) The Sales Data does not involve any element of credit for any purpose other than payment for a current transaction (including payment of a previously-dishonored check) and, except in the case of approved installment or pre-payment plans, the goods have been shipped or services actually rendered to the Cardholder; (3) To Seller's knowledge, the Sales Data is free from any material alteration not authorized by the Cardholder; and (4) Seller has not advanced any cash to the Cardholder in connection with the Card transaction, nor has Seller accepted payment for effecting credits to a Cardholder's account.
Refunds and Adjustments
The Card Associations require Seller to maintain a fair policy with regard to the return/cancellation of merchandise or services and adjustment of Card sales. Seller must also disclose its return/cancellation policy to Seller's customers.
If Seller allows a price adjustment, return of merchandise or cancellation of services in connection with a Card sale, Seller must prepare and deliver to GPSG Sales Data reflecting the refund or adjustment within 3 days of receiving the customer's request for the refund/adjustment.
The amount of the refund/adjustment cannot exceed the amount shown as the total on the original Sales Data except by the exact amount required to reimburse the Cardholder for postage that the Cardholder paid to return merchandise. Seller is not allowed to accept cash or any other payment or consideration from a customer in return for preparing a refund to be deposited to the Cardholder's account nor to give cash refunds to a Cardholder in connection with a Card sale, unless required by law.
If Seller's refund policy prohibits returns under certain circumstances, Seller may still receive a chargeback relating to the sales pursuant to the Association rules.
The Associations require Seller to store original documentation of each transaction for at least six months from the date of the respective transaction, and to retain copies of all the data for at least 18 months from the date of the respective transaction. The Associations do not allow Seller to charge a fee for the creation or storage of the copies.
Data Security and Privacy
Seller must exercise reasonable care to prevent disclosure of Card information, other than to Seller's agents and contractors for the purpose of assisting Seller in completing a Card transaction, or to the applicable Association, or as specifically required by law. Association Rules require Seller to comply with all security standards and guidelines that may be published from time to time by Visa, MasterCard or any other Association, including, without limitation, the Visa U.S.A. Cardholder Information Security Program (collectively, the "Security Guidelines"). Seller understands and agrees that failure to comply with the Payment Card Industry Data Security Standard requirements and other Security Guidelines may result in fines and/or penalties being levied against Seller or against GPSG or Paymentech because of Seller's actions by the Associations. If this occurs Seller agrees to reimburse GPSG or Paymentech immediately for any fine or penalty imposed due to violation of the Security Guidelines.
The Association Rules provide that Cardholder information and transaction data is owned by the Associations, the Card issuer and the Cardholder.